Unhappy iPod?

One of the most common calls we get from is from customers who think their iPod is dead. Fortunately, a quick reboot will often revive an iPod that looks dead or shows an "unhappy face" icon. If this happens to you, don't panic, just hold the Menu and Select (center) buttons for 6-10 seconds to see if you can reboot it. You may also need to try plugging it into a power outlet afterwards. The complete directions can be found right on Apple's website. If this doesn't work, it may very well be a hardware issue... but hopefully you've got a warranty on it, right?